Terms and Policies
Mobile General Terms and Conditions
Mobile General Terms and Conditions
Thank you for choosing to be with MyRepublic.
These Mobile General Terms & Conditions set out the basis in which we will provide mobile products and services to you. Other Mobile Service Specific Terms & Conditions, Mobile Plans Specific Terms & Conditions and Mobile Device Specific Terms & Conditions will also apply to you, depending on the specific products, services, mobile plans and mobile devices you choose to receive from us. Please read these General Terms & Conditions carefully, as you agree to be bound by them when you apply for any mobile equipment, products and services from us.
1. Our Agreement
1.2. For mobile Services, in case of any conflict or inconsistency between these General Terms & Conditions, Mobile Service Specific Terms & Conditions and Mobile Plans Specific Terms & Conditions, the Mobile Plans Specific Terms & Conditions will prevail.
1.3. For purchase of mobile devices, in case of any conflict or inconsistency between these General Terms & Conditions and Mobile Device Specific Terms & Conditions, the Mobile Devices Specific Terms & Conditions will prevail.
2. Definitions and Interpretation
2.1. Definitions: In these General Terms and Conditions:
Account: your account with us in respect to the provision of any Service.
Agreement: has the meaning given to it in Clause 1.1.
Application: has the meaning given to it in Clause 3.2.
Billing Cycle: Charges on a monthly basis based on your Service Commencement date.
Charges: the charges that apply to the Services including subscription, usage, cancellation, termination, reconnection and other charges payable by you in respect for the Services.
Change: has the meaning given to it in Clause 12.1.
Content: all information, text, sounds, images, graphics, software, music, videos, messages and other materials and information which may be viewed, accessed, or downloaded through the Services.
Devices or Device: any mobile telecommunication equipment or products (including any parts thereof) listed for sale on our Website or MyRepublic App.
Fair Usage: has the meaning given to it in Clause 7.
Force Majeure Event: any circumstances not within our reasonable control including without limitation, acts of God, storm, flood, drought, earthquake, lightning, meteor, civil commotion, embargo, governmental restraint, expropriation, any requirement or action taken by a regulatory authority, government agency or law enforcement agency, changes in Law, national emergency, collapse of buildings, fire or explosion, acts of war or terrorism, riots, strikes, labour disputes.
MyRepublic Intellectual Property: all intellectual and industrial property, including patent rights, registered designs, design rights, copyrights, trademarks, logos, service marks, domain names, user interfaces and other similar proprietary rights of whatever nature in, related to or licensed to us, relating to any Service, our Network, system and Software and all intangible rights and privileges of a nature similar to any of the foregoing.
MyRepublic: MyRepublic Limited (UEN: 201117683C) and we, us and our have corresponding meanings.
MyRepublic App: MyRepublic mobile application or web applications owned or controlled by us made available to you for your management of your Account.
Network: the telecommunications and data system owned, maintained, operated by, leased or licensed to us by us which we use to provide the Services to you and other customers.
Plan: the plan by which the Services and other related products and services are made available to you.
Services or Service: MyRepublic’s mobile telecommunication services, equipment or related products made available to you.
Software: any software, MyRepublic App or both, provided to you as part of the Services or which allow you to access the Services, including any software updates, patches, releases and upgrades.
Service Commitment: your minimum service term for your subscribed Services.
Service Commencement: commencement of your subscribed Services and Billing Cycle.
SIM: Subscriber Identity Module.
Taxes: any and all taxes (including good and services tax), levies, duties and other similar charges and any related interest and penalties that may be levied or based upon the provision of Services or on any Charges due or payable from you to us.
Third Party: any person other apart from we and you.
You: a person who applies for and subscribes products and Services from us.
2.2 Interpretation: For the purposes of interpretation and construction of our Agreement:
- words importing the singular or plural include the plural and singular respectively;
- headings are inserted for convenience only and do not affect the interpretation of this Agreement; and
- any reference to any statute or regulation is a reference to that statute or regulation as amended or replaced.
3. Eligibility for the Services
3.1. In order to be eligible for the Services, you must:
- be a Singapore Citizen or a Permanent Resident of Singapore;
- be having a valid Singapore resident, dependent, diplomatic, student or employment pass with at least six(6) months validity period;
- be at least eighteen (18) years of age for post-paid services;
- use your NRIC, Passport, FIN number and proof of billing address during application of the Services;
- qualify under our credit policy, including settling any outstanding debt you may have with us; and
- provide a valid email address and contact number so that we can contact you.
3.2. You must apply for the Services in person or on our MyRepublic App or Website (Application). In each case, we will require you to provide information about yourself so that we can assess your Application for the Services. You must make sure that all information you give to us or any of our agents is accurate and complete. We may at our own cost, further verify your credit status with any credit reference agency and disclose credit information within our possession about you to any credit reference agency for that purpose.
3.3. Services will be provided to you subject to our acceptance of your Application at our discretion. We may impose additional conditions of accepting your Application. We will not be liable for declining your Application.
4. Service Commencement & Service Commitment
4.1. Your Service Commencement will begin upon your acknowledgement of receipt of our SIM Card. Your Plan will specify your Service Commitment.
5. Your Use of the Services
5.1. Your use of the Services is subject to our Acceptable Use Policy and Fair Usage (Clause 7). The Acceptable Use Policy is published on our Website and forms part of our Agreement.
5.2. The Services are provided to you to use in your personal and non-commercial capacity. You must not resell the Services to any Third Party. Your failure to observe this Clause 5 is a material breach of this Agreement, for which we are entitled to terminate the Agreement according to the terms of this Agreement.
5.3. You agree to:
- update and maintain the most current information about yourself on your Account;
- comply with our Agreement in all respects;
- comply with all laws relating to the use of the Services;
- ensure that any person you authorise to use the Services on your behalf complies with our Agreement as if they were a party to our Agreement;
- follow instructions issued by us, the Info-communications Media Development Authority, relevant government or regulatory authority, or law enforcement agency for use of the Services, and only use the Services for the purposes in which they are provided;
- be responsible for all Content which you transmit or make available through the Services;
- be solely responsible for any Third Partys use of your subscribed Services; and
- use the Services with a standard mobile device approved by the relevant Singapore regulatory authority.
5.4. You must not use or allow any part of the Services be used:
- to make, advertise, transmit, post or solicit abusive, offensive or nuisance calls or any Content (including spam, bulk messages, solicitations) which may be unauthorised, misleading, defamatory, pornographic, offensive, indecent, fraudulent, or illegal;
- to transmit or facilitate telemarketing, call centre operations or promotional materials;
- for monitoring services, transmission of broadcasts, transmission of recorded material, auto-dialling, fax or voice blasts, or calling without live dialogue;
- to advertise, transmit, post or solicit any product, services, or Content that contains viruses, trojan horses, cancelbots, harmful codes, floor pings, adware, spyware, forged routing time bombs, cancelbots, or any other harmful, damaging or destructive technology;
- in a manner that conflicts with any law or regulatory requirements;
- with a mobile device not approved by the relevant Singapore regulatory authority;
- to hinder, interfere, obstruct or adversely affect or attempt to hinder, obstruct or adversely affect us, the Network, our customers, and or any other persons;
- to excessively affect Network or Services operations or quality, interfere with other customers access to our Network, or degrade Network performance by maintaining a sustained and continuous wireless data service connection;
- for file sharing software, peer-to-peer applications, transfer of excessive amounts of large format files or any other activities that generate large traffic over the Network;
- to send automated or unsolicited text messages, mass SMS broadcasts, call forward or use the Services to contact numbers whether for commercial or non-commercial purposes;
- to collect or disseminate information about others or their email addresses without their consent;
- to advertise, transmit, facilitate or otherwise make available any Content, product or service that is designed to breach this Agreement; or
- in attempts to or facilitate anyone else in the above activities. Use of file sharing software or peer-to-peer/torrent apps, and downloading abnormal amounts of large-format files such as music, videos and movies, or other activities that generate large volumes of traffic on Singtel mobile network
5.5. You agree to keep your MyRepublic username and password confidential and secure, and not share those credentials with any other person. We recommend that you change your password at regular intervals.
5.6. You are responsible for all access, security and use of the Services we provide to you, regardless of who accesses and uses them. You must advise us immediately if you suspect or become aware of any unauthorised access or use of the Services on your Account.
5.7. If we provide any Services to you on a free trial basis, you agree that upon expiry of the free trial period as specified in our Agreement with you, the full Charges for that Service shall apply.
5.8. You may be provided with the opportunity to obtain third party services or Content when accessing and/or use of the Services. You acknowledge and agree that such Third Parties are independent of, and not within our control. Use of third party services or Content is at your own risk. We are not liable to you in any way for any matter in relation to the provision or non-provision of such Third Party services or Content.
6. Service Numbers
6.1. You do not acquire any rights nor ownership in any mobile numbers regardless of any payment you may have made for the mobile number or duration of your use. Any mobile number assigned is the property of the relevant regulatory authorities. We reserve the right to terminate, reassign, change, or replace any mobile number without giving any reason therefore.
7. Fair Usage
7.1. All Services are subject your fair, reasonable and not excessive usage of the Services, as reasonably determined by us by reference to average or estimated normal customer usage patterns of the Services (Fair Usage). We will consider your usage excessive or unreasonable, where we determine that your use materially exceeds the average or estimated normal use over any periods, detrimental to other customers ability to use our Services or adversely affects our operations
7.2 Services that are described as free, boundless or unlimited are subject to their applicable Specific Terms & Conditions and this Fair Usage provision. All free or unlimited Services are strictly for your personal and non-commercial use. You further agree that a free or unlimited Service does not mean you can use the Service excessively or for any prohibited activities stated in Clause 5.4 above.
7.3 You will be deemed to have excessively used the Services if you exceed 8,000 local call minutes per Billing Cycle, 8,000 SMS per Billing Cycle, or advertised local data usage per day or month. Your data access speed will be limited to a lower speed if you exceed your allocated daily local data amounts. The speed limit will be removed at 00:001 hours of the following day.
7.4 We reserve the right immediately to bill for usage above the limits, reduce your speed, modify, disconnect, suspend or terminate your subscribed Service if we determine that your usage is excessive, with or without notice to you. In addition, you will be required to pay usage Charges for all periods in which your use of the Services was inconsistent with Fair Usage limits set out in the applicable Specific Terms and Conditions.
7.5 We may use traffic prioritisation policies for these Services to protect our Network and improve the overall performance amongst our customers without any notice to you.
7.6 When your allocated monthly quota of high speed local data has been consumed, your data access speed will be limited to a lower speed. The speed limit will be removed on the following Billing Cycle. We reserve the right to amend the fair usage cap and speed limit from time to time without any prior notice to you.
8. Delivery of Services
8.1. Unless otherwise stated, our SIM cards will be delivered to you by local courier service on the delivery date selected during your Application, or on an alternative mutually agreed delivery date. Delivery charges will be displayed to you on our Website. We will not be liable for any unsuccessful delivery of our SIM card resulting or arising from your unreasonable refusal to accept delivery or any error, omission or discrepancy in your mailing details provided by you. You will not be compensated if we are unable to deliver your SIM card to you.
8.2. In the event you cancel your approved Application before receipt of your SIM card, you will be charged with a cancellation Charge.
8.3. Your actual Service area, Network availability, Service speed, coverage and quality may vary, cut, or suspended from time to time based on a number of factors such as Network capacity, availability of Network, maintenance and repairs to the Network, electromagnetic interference, excessive use of Network by other customers, equipment failure, equipment compatibility, your geographical locations or weather conditions.
8.4. You may not be able to receive your subscribed Services, or your service levels may not be of the optimal standard if the mobile device you use with the Services not approved by the relevant Singapore regulatory authority.
8.5. We do not own or control all parts of the Network in which we supply the Services to you. You acknowledge that the Services are delivered over a Network, and that acquiring the Services does not give you any rights in any part of the Network.
8.6. We do not proactively monitor the Content you access on our Network. However, we reserve the right to monitor the Network, including the volumes of data, types of traffic, or both, transmitted on our Network. We may also be required to act on or assist any relevant regulatory authority, governmental agency, or law enforcement body for request for information, suspension or termination, as directed by such agency or body.
8.7. We are not liable if you sustain any losses and expenses based on:
- delay of delivery of Services the at your request;
- your inability to accept the SIM Card for any reason; or
- the negligence or wrongful acts Third Party service providers in the course of delivery the Services, including those of the courier service.
9. Charges, Billing & Payment
9.1. You agree to pay the Charges when they are due, without any counterclaim, set off, deduction, or withholding whatsoever. Your invoice will state the date in which payment is due.
9.2. We will usually invoice you based on your Billing Cycle. However, for some one-off Charges we may invoice you immediately after those Charges are incurred. Where your usage of the Service exceeds or may exceed a pre-set limit, we may invoice you more frequently and you agree to pay immediately upon our request.
9.3. We will invoice you in advance for any recurring Plan Charges, and in arrears for any usage Charges incurred by you during the preceding Billing Cycle.
9.4. You consent to receive your invoice from us electronically. We will send invoices to the email address recorded in your Application. You must make sure that the email address you provided to us in your Application is accurate and current. You will remain liable for payment of all invoices that we send to the email address you provided to us, regardless of whether or not you access that email account and read the relevant email or are disconnected from, or have terminated, your email account for any reason.
9.5. All Charges are payable in Singapore dollars. Subject to Clause 9.10 below, the invoice shall serve as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it.
9.6. You can pay for the Charges by debit card or credit card, or any other payment methods we may advise from time to time. Any changes to your payment arrangement will only take effect from the next Billing Cycle. We will notify you if we may terminate your elected recurring payment arrangement at our discretion.
9.7. If we are unable to make deductions with your bank or card company, you must make payment immediately for outstanding Charges in cash, electronic payment or cheque (including any administrative fee) for the failed transaction.
9.8. We normally try to remind you when payment for the Charges is overdue. If you do not pay your invoices in full on time, we may:
- charge you a late payment charge of S$10 on each overdue invoice, if we have not received your payment by the respective payment due date;
- refer, sell, assign or dispose any debt that is outstanding from you by thirty (30) days or more to a debt collection agency or debt purchaser;
- charge you the reasonable costs (including debt recovery and debt management costs) incurred by us in recovering the outstanding amount from you; and
- we may suspend the Services until such time as we receive the outstanding amount, or terminate our Agreement, in accordance with Clause 18.
9.9. If you wish to resume the suspended Services, service reactivation Charges may apply to you.
9.10. You are responsible for all Taxes. If you are required by any law to deduct or withhold any sum as Taxes imposed on Charges due to us, you are responsible for such deduction or withholding as required and the amount payable to us shall be increased by such amount necessary to ensure that we receive payment equal to the amount which we would have received in absence of such deduction or withholding.
9.11. If you wish to dispute any current Charges, you should notify us before the due date for payment of those Charges. If you wish to dispute any Charges which you have already paid, you should notify us as soon as possible after payment. We will investigate any genuine disputes to determine, in good faith, the accuracy of the Charges and respond to you within thirty (30) days after receiving notice of your dispute. If we agree with all or part of your dispute, we make the required adjustments in your subsequent invoice. If we are required to retrieve and review a substantial volume of historical records to investigate the dispute and determine, in good faith, that the dispute was unfounded, then we may charge you a reasonable administrative fee. Our records, as well as the records of our wholesalers, suppliers, and international call roaming partners shall be accurate and binding, except for instances of fraud, computer failure, or manifest error.
10. Advance Payment, Deposit & Credit Limit
10.1. We may at our discretion:
- require an advance payment or deposit for the Services;
- require you to increase this advance payment or deposit from time to time; or
- apply the advance payment, deposit, or any part thereof to any amounts you may owe us on any Account.
- require an advance payment or deposit for the Services;
10.2. The deposit does not relieve your obligations to pay any outstanding nor does it constitute a waiver of our rights to suspend, disconnect, or terminate the Services as a result of non-payment of any amounts due or payable.
10.3 We will remit your remaining deposit after any deductions according to Clause 10.1(3) above, to the bank account details that you have provided to us upon termination of the Services. It is your responsibility to ensure that your contact and bank account details are kept current.
10.4 Based on your creditworthiness as we determine it, we may establish a credit limit and amend that amount from time to time. If you exceed your credit limit, we may limit the Services, or any features associated therein.
11. Loss of or Stolen SIM Card
11.1. If you lose your SIM card, it is very important that you contact our customer service team immediately at the telephone number published on our Website, so that we can suspend your Service to prevent any unauthorized or fraudulent usage. You shall be responsible for the Charges incurred prior the suspension, so please report the loss or theft as soon as possible. We will cancel your lost SIM card and reissue a new SIM Card to you. You may be subject to SIM card replacement Charges.
12. Changes to the Services or our Agreement
12.1. We are always aiming to improve Services. From time to time, we may improve, change, modify, delete, or withdraw any part of our Agreement, Charges, Services, Plans or both, (Change). Sometimes, a Change will be made for reasons outside our reasonable control (for example, where required by Court order, any relevant regulatory authority or law enforcement agency). We will always try to give you at least seven (7) days prior notice of any material Change. The Change will also be published on our Website. The Change shall take effect as from the date specified in such notice. If you use or continue using the Services after the change takes effect, that means you have accepted the Change.
13. Personal Data
14. Intellectual Property
14.1. We own or are licensed to use MyRepublic Intellectual Property in the Services we use or make available to you. All such title, interest and rights will remain with their respective owner. You acknowledge such title and shall not take any action to jeopardise or affect our rights or interests in MyRepublic Intellectual Property. You agree that any improvements or changes we make to any Service belong exclusively to us or our licensors.
15. Disclaimer of Warranties
15.1. The Services are provided on an as is and as available without any guarantee of representation or warranties, as applicable, whatsoever. You assume all risks of the use of the Service.
15.2. We do not guarantee the Services are error-free or will not be interrupted and may interfere with the functions of your other equipment. We disclaim any and all warranties, conditions, or representations whether expressed or implied, oral or written, with respect to the Services, including without limitation to all warranties, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent allowed by law. No advice or information whether oral or written, obtained by you from us or through the Services will create any warranty not expressly set out in this Agreement.
15.3. We do not offer any warranty on any mobile devices regardless of its or their source. Device warranties apply between you and the respective device manufacturer.
15.4. We have no control over the Content made available over the Service or that any defects in the Software will be corrected.
16.1. To the fullest extent permitted by law, you must indemnify us, our employees, directors and agents in full against any and all actions, claims, liabilities, costs (including legal costs incurred by us in defending such actions or claims), expenses, losses, damages, or both, resulting from your use of the Services, Device, breach of our Agreement, infringement of any rights of third party by you, any person on your Account or that you allow to use the Services in violation of any laws, regulations, or both.
17. Limitations of Liability
17.1. Unless prohibited by law, we are not liable for any indirect, special, consequential or punitive damages, losses, costs or expenses you may incur or sustain howsoever caused or arising, including without limitation any loss of profit, loss of revenue, loss of use, loss of goodwill, loss of data, loss due to interruption of business, or loss of anticipated savings.
17.2. Notwithstanding any provision in our Agreement, we expressly exclude all other liability to you whether in contract, tort (including negligence or breach of statutory duty) for any loss, damage, or liability you may incur or sustain resulting from or caused by:
- use or inability to use the Services provided by MyRepublic;
- use in any manner or purpose by Third Party on your Account or that you allow to use the Services; or
- any error, omission, or inaccuracy in any information provided by us to you, whether in any publication or as part of or in connection with the Services.
17.3. If we are unable to rely on the exclusion of liability set out in Clauses 17.1 and 17.2 above, our liability to you or anyone else, whether in contract, tort (including negligence or breach of statutory duty) for any loss, damage, or liability caused or arising from our breach or failure to perform our obligations in our Agreement with respect to the Services shall not in aggregate exceed the total Charges applicable to the Services we received from you for the period of three (3) months immediately preceding our breach or failure of obligations.
17.4. The limitations and exclusions set forth in this Clause 17 above shall not apply to the amount recoverable from us for any liability we may have for any death or personal injury caused by our negligence or our breach of duty (statutory, contractual or otherwise) in providing the Services.
18. Suspension or Terminating the Services
18.1. Services shall continue after the expiry of the Service Commitment unless terminated. If you wish to suspend or terminate any or all the Services or our Agreement, you can contact our Customer Service. Services with or without a minimum contract period can be cancelled by you by giving us at least three (3) days’ notice unless otherwise provided. Your Service will be deactivated upon our acceptance of your termination request. Upon termination, certain Charges as set out in Clause 18.7 will apply to you.
18.2. We can suspend your Services or Agreement with immediate effect if:
- you breach our Agreement;
- you provide inaccurate, false, misleading, or incomplete information to us;
- you do not pay any Charges by the due date;
- you exceed any credit limit in place;
- you have caused or likely to cause any harm (including failure, interruption, disruption, or congestion of or in our Network or any other telecommunications network system or services;
- we have reasonable grounds to believe that your use of the Services may violate applicable laws or regulatory requirements;
- we are acting in compliance with the requirement of any relevant regulatory authority, government agency or law enforcement body; or
- we (or our agents, wholesalers, contractors or suppliers) need to carry out any planned or emergency maintenance, configuration, repairs or improvements to any part of the Services or our Network.
18.3. You will remain liable for Charges during this period of suspension.
18.4. We can terminate your Services or our Agreement with immediate effect and without notice to you if:
- you breach our Agreement and continue to do so despite receiving notice from us to stop doing so;
- Charges are outstanding for thirty (30) days or more;
- you exceed any credit limit in place and fail to make sufficient payments to restore your credit limit within thirty (30) days of us notifying you that you have exceeded your credit limit;
- you are abusive to us or our agents or you make abusive, offensive, malicious or nuisance calls or communications, or use any of the Services in an offensive way;
- you have caused or are likely to cause any harm (including failure, interruption, disruption or congestion of or in our Network or any other telecommunications network system or services;
- we can reasonably demonstrate that you, or any person on your Account have used the Services, or that you allowed another person, to use the Services for an unlawful or fraudulent purpose;
- we have reasonable grounds to believe that your use of the Services may violate applicable laws, rules or regulations;
- we are acting in compliance with the requirement of any relevant regulatory authority, government agency or law enforcement body;
- your credit standing has deteriorated, we believe that there is a risk of non-payment of outstanding Charges or both;
- you refused to pay the required advance payment, deposit or both;
- you become (or we can reasonably demonstrate that you are likely to become) insolvent; or
- directed to do so by any Court, relevant regulatory authority, government agency or law enforcement body.
18.5. Suspension or termination of the Services shall not affect any other rights we may have under our Agreement.
18.6 If and when you remedy the breach or default, we may restore your suspended or terminated Services after you pay us for reconnection Charges, and any other Charges related thereto including reimbursement for our reasonable costs in suspending or terminating the Services.
18.7. Unless otherwise stated, you will be liable for all Charges incurred (without pro-ration) and such Charges shall be immediately due and payable upon Service termination. You will not obtain a refund on any Charges paid regardless of effective date of termination.
19. Matters Beyond our Reasonable Control
We will not be liable for any delay or failure in performance resulting any Force Majeure Event.
20.1. This Agreement is personal to you. You may not transfer your account or any of your rights and responsibilities under this Agreement without our written consent. For business reasons we may transfer, assign or novate any of our rights and responsibilities under this agreement without your permission.
20.2. No failure or delay by us to exercise or enforce any of our rights under our Agreement will operate as a waiver of such rights nor will such failure or delay in any way prejudice or affect our rights at any time thereafter to act in strictly in accordance with our rights under our Agreement.
20.3. If any provision of our Agreement is held to be invalid, illegal or unenforceable, whether in whole or in part, such provision shall be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining provisions of our Agreement shall not be affected.
20.4. You agree that we can act on any verbal instructions you give us in relation to the Services.
20.5. By providing us feedback about the Services, you also assign to us all rights, titles, and intellectual property rights of the feedback. You may also need to provide us with assistance that we need to document, perfect, and maintain our rights from the feedback.
20.6. Except for our related corporations, a person, who is not a person to this Agreement has no right to enforce any provision of this Agreement under Contracts (Rights of Third Parties) Act (Cap 53B).
20.7. Our Agreement is governed by the laws of Singapore. You and we submit to the exclusive jurisdiction of the courts of Singapore.
MyRepublic Limited Mobile General Terms and Conditions (last updated 02 September 2020)